Privacy Policy

1. Introduction and General Provisions

Welcome to UpMobile UK ("we," "our," or "us"), accessible at eir-mobaile.click. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason, and we will notify you of any changes by updating the "Last updated" date of this Privacy Policy.

This policy applies to all information collected through our website eir-mobaile.click and any related services, communications, or interactions with us. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

2. Information We Collect

We collect information that you voluntarily provide to us when you express interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect may include the following:

Personal Data: When you contact us through our website, we may collect personally identifiable information such as your name, email address, and any other information you choose to provide in your message. This information is collected solely for the purpose of responding to your enquiries and providing the services you have requested.

Technical Data: When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we may collect information about the individual web pages that you view, what websites or search terms referred you to our site, and information about how you interact with the site.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website effectively.

3. How We Use Your Information

We use the information we collect about you for various purposes, all of which are designed to provide you with a better experience and to operate our business effectively. Specifically, we may use your information to:

Respond to your enquiries and provide customer support regarding Eir Mobile top-up services and related matters. We use your contact information to communicate with you about your requests and to provide the assistance you have sought from us.

Improve and optimise our website and services by analysing how users interact with our site. This helps us understand what content and features are most valuable to our visitors and allows us to make informed decisions about future improvements.

Protect our website and users from fraudulent, abusive, or unlawful activity. We may use your information to detect and prevent security incidents and to protect against malicious, deceptive, or illegal activity.

Comply with legal obligations and respond to lawful requests from public authorities, including to meet national security or law enforcement requirements.

4. Disclosure of Your Information to Third Parties

We do not sell, trade, rent, or otherwise share your personal information with third parties for their commercial purposes. However, we may share your information in certain limited circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, and email delivery. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Third-Party Services and Analytics

Our website may contain links to third-party websites and services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

We may use third-party analytics services to help us understand how visitors use our website. These services may collect information about your use of our website, including your IP address, browser type, referring/exit pages, and the dates and times of your visits. This information is used to analyse trends, administer the site, and gather demographic information about our user base as a whole.

If we implement advertising services in the future, we will update this Privacy Policy to reflect how those services collect and use your information. Any such services will be implemented in compliance with applicable data protection laws and advertising regulations.

6. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there.

7. Your Rights Under Data Protection Laws

Under the GDPR and UK data protection laws, you have certain rights regarding your personal data. These rights include:

Right of Access: You have the right to request copies of your personal data. We may charge a small fee for this service in certain circumstances.

Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receiving it.

8. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

We encourage parents and guardians to observe, participate in, and monitor their children's online activity. If you believe that a child under 16 has provided personal information to us, please contact us so that we can take appropriate action.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our website after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy, your personal data, or if you would like to exercise any of your data protection rights, please contact us:

UpMobile UK
47 Kensington High Street
London, W8 5ED
United Kingdom
Email: hello@eir-mobaile.click

We will endeavour to respond to your enquiry within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.